How we protect you
Sentefy handles money people give at hard moments. Here is exactly what protects it, what protects your information, and where our limits are.
Your money
A campaign can’t collect until we know who is behind it
Every organiser verifies their identity once, with their Uganda national ID, and none of their campaigns can take a single shilling until they have. The rule lives in the database itself: a campaign whose organiser isn’t verified cannot go live, and if a verification is withdrawn later, all of that organiser’s campaigns pause.
You approve each payment on your own phone
Your mobile money PIN is entered on your handset, with MTN or Airtel. Sentefy never sees it and never holds your mobile money credentials.
The money can only go where the campaign says
Contributions are paid out to the one mobile money number the campaign registered. There is no way for us, or anyone else, to redirect a payout somewhere else.
Every payment confirmation is checked before it counts
Payment results arrive from pawaPay cryptographically signed. We verify that signature before a contribution is recorded, and a daily reconciliation job catches anything that never arrived.
Your information
A public campaign page shows a total, not people
Anyone with the link sees the story, the goal and how much has been raised. Contributors’ phone numbers and personal details are never on that page.
Your contribution is visible to you and the organiser
The campaign’s organiser can see contributions to their own campaign. Other contributors cannot, and neither can anyone who simply has the link. Committee members see a record of contributions without personal details.
We don’t keep your ID
Sentefy stores only the result of an identity check — verified or not — and never the ID images, ID numbers or dates of birth.
Extra answers for large contributions are encrypted
A contribution of UGX 5,000,000, the most one payment can be, asks where the money comes from and what it is for, as a check against money laundering. Those answers are encrypted before they are stored, and only an administrator reviewing that contribution can read them.
There is no password to steal
You sign in with a one-time code sent to your phone. Nothing to guess, reuse or leak.
Limits and records
A hard ceiling on every contribution
No single contribution can exceed UGX 5,000,000, the mobile networks’ own limit for one payment. The limit is refused before a payment starts, not reversed afterwards.
A record that outlives the campaign
Every contribution, payout and refund is recorded, and the record is kept for ten years, so a contribution can be traced long after a campaign closes.
Where our limits are
We would rather tell you this than let you assume otherwise.
A person reviews reports, not a machine
Sentefy does not watch contributions automatically for unusual patterns. We limit how often sensitive actions can be repeated, to blunt automated abuse, and every campaign can be reported in one tap. Reports go to a person on our team who reviews them.
We can’t vouch for what a campaign is for
We check that an organiser is who they say they are. We cannot verify that a story is true or that the money will be spent as promised, so give to people and causes you know, and ask the organiser directly if anything is unclear.
Something look wrong?
Report the campaign, or write to us. A person reads every report.
Sentefy Solutions Limited · Registered in Uganda (URSB No. 80034999882522) · support@sentefy.com